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Salesforce Certified Administrator exam is designed for individuals who have experience with Salesforce and want to prove their expertise. Salesforce Certified Administrator certification demonstrates that an individual has the knowledge and skills necessary to perform various administrative tasks within the Salesforce platform. The Salesforce Certified Administrator exam covers topics such as data management, security and access, reporting, automation, and customization. With this certification, an individual is recognized as a proficient administrator who can efficiently manage the Salesforce platform.

Salesforce Certified Administrator Sample Questions (Q10-Q15):

NEW QUESTION # 10
A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.
When using the Lead Conversion process, which two records can be Created?
Choose 2 answers

A. Case
B. Contact
C. Account
D. Campaign

Answer: B,C

Explanation:
Explanation
Account and contact are two records that can be created when using the lead conversion process. The lead conversion process converts a lead into an account, a contact, and optionally, an opportunity.
References:https://help.salesforce.com/s/articleView?id=sf.convert_lead.htm&type=5

NEW QUESTION # 11
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?

A. Use an interview flow to capture Case details.
B. Direct users to Global Search to look for similar cases.
C. Create a custom object to capture popular case resolutions.
D. Configure Knowledge with articles and data categories.

Answer: D

Explanation:
Explanation
Knowledge is a feature that can be used to meet this requirement. Knowledge allows users to create, manage, and share articles that provide information and solutions for common issues or questions. Data categories can be used to organize articles into different topics and make them easier to find and access. Users can view related articles from the Case page layout based on the data category of the case. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_categories.htm&type=5

NEW QUESTION # 12
Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?

A. Performance chart.
B. Activity Timeline.
C. Key Deals
D. Big Deal Alerts

Answer: D

NEW QUESTION # 13
Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities inti this stage without knowing the amount.
How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?

A. Make the field required for all users.
B. Configure a validation rule to meet the criteria.
C. Create to formula field to fill in the field for managers.
D. Assign the administrator profile to the managers.

Answer: B

Explanation:
Explanation
To require the Amount field during the negotiation stage for sales users but allow their managers to make changes, the administrator should configure a validation rule that checks if the user profile is not a sales manager, the stage is negotiation, and the amount is blank. This will prevent sales users from saving the record without entering an amount, but allow sales managers to do so. Making the field required for all users will not meet the requirement. Creating a formula field or assigning the administrator profile to the managers will not affect field requirement. References:
https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5

NEW QUESTION # 14
An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?

A. Hire a Consultant to build the custom dashboards.
B. Check the AppExchange for prebuilt Solution that can be easily customized.
C. Train someone on the sales and marketing teams to build dashboards.
D. Build the dashboards manually to meet the deadline.

Answer: B

Explanation:
Explanation
To save time and budget, you can check the AppExchange for prebuilt solutions that can be easily customized for your needs. AppExchange is a marketplace for apps, components, and consulting services that extend Salesforce functionality.
References: https://appexchange.salesforce.com/

NEW QUESTION # 15
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